Find answers to common questions about our return policy and process.
What is your return policy?
We are committed to offering high-quality, scientifically proven products and want to ensure you are completely satisfied with your order. If you are not satisfied for any reason, we will accept returns within 30 days of your original purchase date.
How do I return an item?
To initiate a return, use the prepaid shipping label included in the box, then drop off your box at any FedEx® location. Please contact Customer Service (877) 800-0272 between 8:00 AM and 5:00 PM EST, Monday – Friday. Shipping charges for returned products will be waived on all approved returns.
Can I return products in-office?
In order to ensure prompt processing of your return, please make sure to return your product to the address listed on the in-box invoice. At this time we do not accept in-store exchanges. Please contact Customer Service (877) 800-0272 between 8:00 AM and 5:00 PM EST, Monday – Friday if you have any questions.
When do I get my refund after I have returned an item?
If applicable, refunds will be provided once your product return has been received and processed. Refunds will be applied to the original payment card and may take up to 14 business days.
Shipping and delivery
How are your shipping charges calculated?
All orders receive free 2-3 day shipping. When available, you may expedite your order to next-day shipping for an additional charge.
Do you deliver outside of the United States?
No. At this time, products can only be shipped within the United States.
How long will it take to deliver my order?
Orders are shipped Monday through Friday, excluding major holidays. Orders placed by 3:00 PM EST Monday - Friday will be shipped the same day. Orders placed after 3:00 PM EST Monday - Friday will be shipped the following business day.
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