Returns and
Shipping Information

Find answers to common questions about our return policy and process.

Returns

What is your return policy?

We are committed to offering high-quality, scientifically proven products and want to ensure you are completely satisfied with your order. If you are not satisfied for any reason, we will accept returns within 30 days of your original purchase date.

How do I return an item?

To initiate a return, use the prepaid shipping label included in the box, then drop off your box at any FedEx® location. Please contact Customer Service (877) 800-0272 between 8:00 AM and 5:00 PM EST, Monday – Friday. Shipping charges for returned products will be waived on all approved returns.

Can I return products in-office?

In order to ensure prompt processing of your return, please make sure to return your product to the address listed on the in-box invoice. At this time we do not accept in-store exchanges. Please contact Customer Service (877) 800-0272 between 8:00 AM and 5:00 PM EST, Monday – Friday if you have any questions.

When do I get my refund after I have returned an item?

If applicable, refunds will be provided once your product return has been received and processed. Refunds will be applied to the original payment card and may take up to 14 business days.

Shipping and delivery

How are your shipping charges calculated?

All orders receive free 2-3 day shipping. When available, you may expedite your order to next-day shipping for an additional charge.

Do you deliver outside of the United States?

No. At this time, products can only be shipped within the United States.

How long will it take to deliver my order?

Orders are shipped Monday through Friday, excluding major holidays. Orders placed by 3:00 PM EST Monday - Friday will be shipped the same day. Orders placed after 3:00 PM EST Monday - Friday will be shipped the following business day.

CAUTION: Do not use Retinol Complex if you are pregnant, lactating, or planning to become pregnant. Mild redness, peeling, and irritation are expected when using these products. Use a sunscreen and limit sun exposure while using these products, and for a week following discontinuation.

CAUTION: GlyPro products used together may cause irritation.

Sunburn alert: AHA/BHA Exfoliating Cleanser, AHA/BHA Cream, and all GlyPro products contain an alpha-hydroxy acid (AHA) that may increase your skin’s sensitivity to the sun and particularly the possibility of sunburn. Use a sunscreen, wear protective clothing, and limit sun exposure while using these products, and for a week following discontinuation.

IMPORTANT! SUNSCREEN IS REQUIRED TO OPTIMIZE AND MAINTAIN THE RESULTS OF USING LYTERA® 2.0 PIGMENT CORRECTING SERUM.

Most SkinMedica® products are intended to meet the FDA’s definition of a cosmetic product, an article applied to the human body to cleanse, beautify, promote attractiveness, and alter appearances. These SkinMedica® products are not intended to be drug products that diagnose, treat, cure, or prevent any disease or condition. These products have not been approved by the FDA, and the statements have not been evaluated by the FDA.

SkinMedica® TOTAL DEFENSE + REPAIR Broad Spectrum Sunscreens (SPF 34, SPF 34 Tinted, and SPF 50+) and Essential Defense Broad Spectrum Sunscreens (Everyday Clear SPF 47, Mineral Shield Tinted SPF 32, and Mineral Shield SPF 35) are over-the-counter drug products that are formulated and marketed pursuant to the FDA’s governing regulations set forth at 21 CFR Part 352.

The PA rating system is used in Japan to classify UVA protection and is not an FDA requirement on sunscreens sold in the U.S.

SkinMedica® Acne System, Acne Treatment Lotion, Purifying Foaming Wash, and Purifying Toner are over-the-counter drug products that are formulated and marketed pursuant to the FDA’s governing regulations set forth at 21 CFR Part 333 Subpart D.

Not all products are available in Canada. Subject to change at any time without prior notice.