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Frequently Asked Questions

Find answers to your skin and product questions. For more information on products best suited for your skin, we recommend contacting your skin care professional.


Where can I purchase SkinMedica® products?

Visit your local skin care professional to purchase authentic and authorized SkinMedica® products. If you don’t have a skin care professional, use the Find a Provider tool on the SkinMedica® website to locate one near you. You can also purchase SkinMedica® products online at

Do I have the opportunity to purchase online?

Yes, you can purchase SkinMedica® products online at However, we cannot validate the authenticity, expiration date, or efficacy of products purchased from unauthorized retailers. To locate an authorized SkinMedica® professional, use our Find a Provider tool on the SkinMedica® website.

How often will I have to visit my skin care professional to purchase my products?

You and your SkinMedica® skin care professional will determine how regularly you need to return for appointments. However, repurchase of products can happen at anytime. Contact the office directly for office hours.

How do I know if the products I am purchasing are authentic and authorized by SkinMedica®?

Products should be purchased from an authorized skin care professional. Please use our Find a Provider tool to locate one near you. If you have questions regarding the authenticity of a provider, please visit our unauthorized sellers list.

How do I check the status of my order?

You can check the status of your order by logging in and navigating to MY ACCOUNT/ORDER HISTORY or by visiting the Track Your Order link located in the footer to view your order status.

How do I track my package?

You can easily track your package by logging in and navigating to My ACCOUNT/ORDER HISTORY or by visiting the Track Your Order link located in the footer to view order details. Select tracking number to view up to date tracking status.

Can I change or cancel an order after it is placed?

Once your order is confirmed, you have 30 minutes to cancel it. If you would like to cancel your order within 30 minutes, you can request to cancel your order by navigating to MY ACCOUNT/ORDER HISTORY and selecting Request Cancellation. After 30 minutes, orders can no longer be cancelled
Once an order is placed, we are unable to modify your order. If you wish to modify your order, you may be able to cancel your order within 30 minutes of placing your order to place a new order for your desired products.

What if I have more questions?

For questions about your skin or which products are best for you, please consult with your skin care professional. For questions about SkinMedica® or the SkinMedica® website, call Customer Service at (888) 912-1596 between 8 AM and 6 PM Central Time, Monday through Friday, except holidays.

Skin Care

What skin types would benefit from SkinMedica® skin care products?

There are SkinMedica® products that are formulated to be used on all skin types and most skin conditions including sensitive and post-procedure skin. We recommend you always ask your physician which products and regimen will best address your skin type and concerns.

What is "photodamage"?

Photodamage to the skin is caused by exposure to harmful ultraviolet light. Photodamage can be acute, as in sunburn, or more commonly, chronic, due to gradual changes in the skin caused by an accumulation of sun exposure throughout one’s life. Sun exposure is by far the most influential environmental factor affecting aging of the skin.

What are the causes of wrinkles?

Lines and wrinkles are caused by degenerative changes in the proteins of the skin’s infrastructure such as loss of stored antioxidants and reduction in collagen. Wrinkles are also caused by movement of the skin resulting in creases over time.

What are the causes of age spots?

Age spots are also known as sun spots or solar lentigines. Age spots are associated with cumulative sun exposure. Sun spots mostly appear in areas consistently exposed to sunlight such as the back of the hands, the forearms, neck, chest and face. The pigment producing cells in the skin (melanocytes) are stimulated to produce more pigment when exposed to ultraviolet rays.

How can I maintain the health of my skin?

Using sun protection and appropriate skin care products containing speciality ingredients is essential in maintaining healthy skin.

What role does my physician play in my skin care regimen?

Just as your physician plays an important role in your overall health, he or she also plays a key role in helping you maintain healthy skin. With any skin care regimen it’s important to consult with your dermatologist or skin care specialist. He or she can analyze your skin care routine, tell you what’s working and determine what you can do to further enhance the health and beauty of your skin.

Which product(s) should I use after having a procedure?

Always ask your physician for the appropriate products to use after a procedure since the regimen may differ depending on the type of procedure received.

Are your products safe to use if I have Rosacea?

Rosacea is a medical condition. Skin care regimens for patients diagnosed with rosacea or any other medical condition should be left to a physician’s discretion. We recommend consulting your physician to learn what SkinMedica® products are best for you.

Are your products safe to use while pregnant? Or while lactating?

We have not done any product testing on pregnant women or nursing mothers. We recommend you consult your physician before using any SkinMedica® products during pregnancy or while breast feeding.

Do you recommend refrigerating your products to maintain the quality?

No, it is not necessary to refrigerate our products. SkinMedica® skin care products should be stored at room temperature – 15-30°C (59-86°F).

Do you test your products on animals?

No, SkinMedica® does not conduct product testing on animals.

Skin Type

Acne Prone Skin
What are the typical skin care challenges for someone with acne-prone skin?

Acne is a chronic inflammatory disorder of the pilosebaceous unit that affects at least 85% of adolescents and young adults. Distribution of acne lesions is generally limited to areas with well developed sebaceous glands including the face, back, chest and upper arms. Characteristics of acne include open comedones (blackheads), closed comedones (whiteheads), papules, pustules (inflamed pimples) and cysts.

Dry Skin
What are the typical skin care challenges for someone with dry skin?

A thin epidermis, underactive sebaceous glands, lack of moisture, skin feels tight (especially after washing), skin appears to be dull, flaking of the skin, fine lines and wrinkles are evident, skin generally has fine pores, and skin can feel itchy.

Normal to Dry Skin
What are the typical skin care challenges for someone with normal to dry skin?

Normal to dry skin tends to be dry around the cheek, eye and lip area. This can be exacerbated by hot, dry weather in the summer months in dry climates or by indoor heating systems during the dry winter months. When skin is dry it tends to look dull.

Normal to Oily Skin
What are the typical skin care challenges for someone with normal to oily skin?

Normal to oily skin tends to be glossy and oily to the touch, especially on the forehead, chin, nose or the "T" zone. The skin may become oily as the day goes on or during periods of stress.