Frequently Asked Questions

Following are answers to frequently asked questions on skin care and our products. If you do not find an answer to your question, please contact us.

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• Skin Care

  • Q: What skin types would benefit from SkinMedica® skin care products?
    A: SkinMedica products are formulated to be used on all skin types and skin conditions, including the most sensitive skin. We recommend you always ask your physician which products and regimen will best address your skin type and concerns.

  • Q: What is "photo-damage?"
    A: Photo-damage to the skin is caused by exposure to harmful ultra-violet light. Photo-damage can be either acute, as in sunburn, or more commonly, chronic, due to gradual changes in the skin caused by an accumulation of sun exposure throughout one's life. Sun exposure is by far the most influential environmental factor affecting aging of the skin.

  • Q: What are the causes of wrinkles?
    A: Lines and wrinkles are caused by degenerative changes in the proteins of the skin's infrastructure such as loss of stored antioxidants and reduction in collagen. Wrinkles also are caused by movement of the skin, resulting in creases over time.

  • Q: What are the causes of age spots?
    A: Age spots are also known as sun spots, liver spots (they are unrelated to the liver or liver function), or lentigines. Age spots are associated with cumulative sun exposure. Sun spots mostly appear in areas consistently exposed to sunlight, such as the backs of the hands, the forearms, neck, chest, and face. The pigment producing cells in the skin (melanocytes) are stimulated to produce more pigment when exposed to ultraviolet rays.

  • Q: What does healthy skin look like?
    A: The characteristics of healthy skin are:

    Skin texture is even, soft and smooth

    The skin is reasonably firm to the touch

    The skin has good elasticity

    No red or dark patches on the skin and the skin color is fairly even

    Pores are small to medium in size

    No blemishes

    In general the skin neither feels too oily nor too dry, and has a sufficient amount of moisture

    Overall the skin looks vibrant and healthy

  • Q: How can I maintain healthy skin?
    A: Using sun protection and appropriate skin care products containing antioxidants and anti-aging ingredients (such as SkinMedica TNS Recover Complex, Vitamin C Complex and Retinol Complex) is essential in maintaining healthy skin.

  • Q: How do I find someone to help me with my skin concerns?
    A: To find a medical professional to help you with your skin concerns, search the SkinMedica Physician Finder.

  • Q: Which product(s) should I use after having a procedure?
    A: Always ask your physician, but generally our post-procedure regimen recommendation is Sensitive Skin Cleanser, TNS Recovery Complex, TNS Ceramide Treatment Cream and Environmental Defense Sunscreen SPF30+.

  • Q: Are your products safe to use if I have Rosacea?
    A: Rosacea is considered a medical condition. Skin care regimens for patients diagnosed with rosecea should be left to a physician's discretion. We recommend consulting your physician to learn what SkinMedica products are best for you.

  • Q: Are your products safe to use while pregnant? Or while lactating?
    A: We have not done any product testing on pregnant or nursing mothers. We recommend you consult your physician before using any SkinMedica products during pregnancy or while breast feeding.

  • Q: Do you recommend refrigerating your products to maintain the quality?
    A: No, it is not necessary to refrigerate our products. SkinMedica skin care products can be stored at room temperature.

  • Q: Do you test your products on animals?
    A: No, SkinMedica does not do any skin care product testing on animals.

• Skin Type
  • Acne-Prone Skin Type

    • Q: What are the typical skin care challenges for someone with acne-prone skin?
      A: Acne is a chronic inflammatory disorder of the pilosebaceous unit that affects at least 85% of adolescents and young adults. Distribution of acne lesions is generally limited to areas with well-developed sebaceous glands including the face, back, chest, and upper arms. Characteristics of acne include open comedones (black heads), closed comedones (white heads), papules, pustules (inflamed pimples), and cysts.

    • Q: As a woman, should I change my skin care routine when I am premenstrual or menstruating?
      A: It is not necessary to change your skin care routine before or during your menstrual cycle, unless your skin condition dramatically changes and becomes too oily, too dry or acneic. We recommend you consult your medical professional for specific guidance regarding which SkinMedica products to add to your skin care regimen during this time.

    • Q: Should I change my skin care routine in reaction to a change in seasons?
      A: Seasonal changes in weather and humidity levels can have a significant effect on your skin condition. Skin care regimens should be adjusted to counteract the harmful effects of climate change, such as excessive humidity, dryness, heat or cold.

    • Q: What should I do if I have a break out?
      A: The SkinMedica Acne System is recommended for acne-prone skin to speed the healing process, and reduce breakouts.

  • Dry Skin Type

    • Q: What are the typical skin care challenges for someone with dry skin?
      A: The characteristics of dry skin are:

      A thin epidermis

      Under-active sebaceous glands

      Lack of moisture

      Skin feels tight (especially after washing)

      Skin appears to be dull

      Flaking of the skin is common

      Fine lines and wrinkles are evident

      Skin generally has fine pores

      Skin can feel itchy

    • Q: As a women, should I change my skin care routine when I am premenstrual or menstruating?
      A: It is not necessary to change your skin care routine before or during your menstrual cycle, unless your skin condition dramatically changes and becomes too oily, too dry or acneic. We recommend you consult your medical professional for specific guidance regarding which SkinMedica products to add to your skin care regimen during this time.

    • Q: Should I change my skin care routine in reaction to a change in seasons?
      A: Seasonal changes in weather and humidity levels can have a significant effect on your skin condition. Skin care regimens should be adjusted to counteract the harmful effects of climate change, such as excessive humidity, dryness, heat or cold.

    • Q: What should I do if I have a break out?
      A: The SkinMedica Acne System is recommended for acne-prone skin to speed the healing process, and reduce breakouts.

  • Normal to Dry Skin Type

    • Q: What are the typical skin care challenges for someone with normal to dry skin?
      A: Normal to dry skin tends to be dry around the cheek, eye and lip area. This can be exacerbated by hot, dry weather in the summer months in dry climates, or by indoor heating systems during the dry winter months. When skin is dry it tends to look dull.

    • Q: As a women, should I change my skin care routine when I am premenstrual or menstruating?
      A: It is not necessary to change your skin care routine before or during your menstrual cycle, unless your skin condition dramatically changes and becomes too oily, too dry or acneic. We recommend you consult your medical professional for specific guidance regarding which SkinMedica products to add to your skin care regimen during this time.

    • Q: Should I change my skin care routine in reaction to a change in seasons?
      A: Seasonal changes in weather and humidity levels can have a significant effect on your skin condition. Skin care regimens should be adjusted to counteract the harmful effects of climate change, such as excessive humidity, dryness, heat or cold.

    • Q: What should I do if I have a break out?
      A: The SkinMedica Acne System is recommended for acne-prone skin to speed the healing process, and reduce breakouts.

  • Normal to Oily Skin Type

    • Q: What are the typical skin care challenges for someone with normal to oily skin?
      A: Normal to oily skin tends to be glossy and oily to the touch, especially on the forehead, chin and nose or the "T" zone. The skin may become oily as the day goes on, or during periods of stress.

    • Q: As a women, should I change my skin care routine when I am premenstrual or menstruating?
      A: It is not necessary to change your skin care routine before or during your menstrual cycle, unless your skin condition dramatically changes and becomes too oily, too dry or acneic. We recommend you consult your medical professional for specific guidance regarding which SkinMedica products to add to your skin care regimen during this time.

    • Q: Should I change my skin care routine in reaction to a change in seasons?
      A: Seasonal changes in weather and humidity levels can have a significant effect on your skin condition. Skin care regimens should be adjusted to counteract the harmful effects of climate change, such as excessive humidity, dryness, heat or cold.

    • Q: What should I do if I have a break out?
      A: The SkinMedica Acne System is recommended for acne-prone skin to speed the healing process, and reduce breakouts.

• Products
  • 15% AHA/BHA Face Cream

    • Q: What skin type is this product best for?
      A: 15% AHA/BHA is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: 15% AHA/BHA Cream should be applied twice daily after cleansing, toning and applying treatment products. Note, because this product contains alpha-hydroxy acids, it may increase your skin's sensitivity to sunburn. Use a sunscreen and limit sun exposure while using this product and for a week following cessation of use.

    • Q: How to apply?
      A: Apply a small amount into your hand and gently massage into skin.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

    • Q: How long to use?
      A: You can use 15% AHA/BHA as long as needed to improve the overall condition of your skin.

    • Q: What is special about this product?
      A: This product has a combination of both natural alpha-hydroxy acid and beta-hydroxy acid to help exfoliate the skin and help reveal a more youthful appearance.

    • Q: Why is there a Sunburn Alert for this product?
      A: Because this product contains alpha-hydroxy acid, it may increase your skin's sensitivity to sunburn. Use a sunscreen and limit sun exposure while using this product and for a week following cessation of use.

  • Acne System

    • Q: What skin type is this product best for?
      A: The SkinMedica Acne System is ideal for oily, congested and/or acne-prone skin.

    • Q: How long to use?
      A: The SkinMedica Acne System should be used as a daily part of your skin care routine.

    • Q: What is special about this System?
      A: The Acne Wash and Acne Treatment Toner contain 2% salicylic acid while the Acne Treatment Lotion has 2.5% benzoyl peroxide formulated with an advanced microparticle delivery system to fight acne without drying or irritating the skin.

  • Acne Treatment Foaming Wash

    • Q: What skin type is this product best for?
      A: Acne Treatment Foaming Wash is appropriate for oily, congested and/or acne-prone skin.

    • Q: When should I use this product in my daily skin care routine?
      A: Acne Treatment Foaming Wash should be the first product used morning and evening in your skin care routine.

    • Q: How to apply?
      A: Moisten skin with lukewarm water. Dispense two full pumps of Acne Treatment Foaming Wash into the palm of your hands, apply to face and gently massage over the entire face and neck area for one minute. Rinse thoroughly and pat dry. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.

    • Q: Where to apply?
      A: Apply Acne Treatment Foaming Wash to face and neck.

    • Q: How long to use?
      A: A good cleanser is a crucial part of your daily skin care routine.

    • Q: What is special about this product?
      A: Acne Treatment Foaming Wash has 2% salicylic acid and other botanical ingredients to remove excess oil and impurities while helping to control acne breakouts.

  • Acne Treatment Lotion

    • Q: What skin type is this product best for?
      A: Acne Treatment Lotion is appropriate for oily, congested and/or acne-prone skin.

    • Q: When should I use this product in my daily skin care routine?
      A: The Acne Treatment Lotion should be applied daily after cleansing with Acne Treatment Foaming Wash and toning with Acne Treatment Toner.

    • Q: How to apply?
      A: Apply a thin layer to the affected areas.

    • Q: Where to apply?
      A: Apply to the entire face and neck or any other affected areas.

    • Q: How long to use?
      A: Acne Treatment Lotion should be used as long as needed to help maintain blemish free, healthy skin.

    • Q: What is special about this product?
      A: Acne Treatment Lotion is formulated with an advance microparticle delivery system containing 2.5% benzoyl peroxide to reduce acne and oils without irritation.

  • Acne Treatment Toner

    • Q: What skin type is this product best for?
      A: Acne Treatment Toner is appropriate for oily and acne prone skin.

    • Q: When should I use this product in my daily skin care routine?
      A: Acne Treatment Toner should be applied after cleansing your skin.

    • Q: How to apply?
      A: After cleansing, pat the face to remove excess moisture. Apply Acne Treatment Toner onto a cotton ball and cover the affected area with a thin layer one to three times daily. Do not rinse off.

    • Q: Where to apply?
      A: Apply Acne Treatment Toner to face and neck.

    • Q: How long to use?
      A: A good toner should be part of your daily skin care routine.

    • Q: What is special about this product?
      A: Acne Treatment Toner has 2% salicylic acid that helps reduce clogged pores as well as control breakouts.

  • Calming Masque

    • Q: What skin type is this product best for?
      A: Calming Masque is appropriate for dry, sensitive, irritated or post-procedure skin.

    • Q: What is special about this product?
      A: Calming Masque soothes and calms the skin with marshmallow, chamomile and green tea.

  • Ceratopic® Replenishing Lotion

    • Q: What skin type is this product best for?
      A: Ceratopic Replenishing Lotion is best used on dry, itchy, irritated skin.

    • Q: When should I use this product in my daily skin care routine?
      A: Ceratopic Replenishing Lotion can be used daily as part of your skincare regimen.

    • Q: How to apply?
      A: Apply liberally to any areas of dryness.

    • Q: Where to apply?
      A: Apply to the affected area twice each day. Reapply after hand washing, bathing, or as needed throughout the day.

    • Q: How long to use?
      A: Ceratopic can be used as long as needed to improve the overall condition of your skin.

    • Q: What is special about this product?
      A: Ceratopic Replenishing Lotion is made with a patented technology that helps repair your skin's natural barrier function.

  • Dermal Repair Cream

    • Q: What skin type is this product best for?
      A: Dermal Repair Cream is appropriate for normal to dry and dry skin types. This ultra rich facial cream intensely hydrates and replenishes skin. It's also perfect for use during periods of dry weather or as a night time moisturizer.

    • Q: When should I use this product in my daily skin care routine?
      A: Dermal Repair Cream should be applied twice daily after cleansing, toning and applying treatment products.

    • Q: How to apply?
      A: Apply a small amount into your hand and gently massage into skin.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

    • Q: How long to use?
      A: You can use Dermal Repair Cream as long as needed to improve the overall condition of your skin.

    • Q: What is special about this product?
      A: Dermal Repair Cream contains high levels of antioxidants with 10% vitamin C and 8% vitamin E, along with highly effective moisturizing ingredients to provide unparalleled hydration.

  • Environmental Defense Sunscreen™ SPF 30+

    • Q: What skin type is this product best for?
      A: This product is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: Environmental Defense Sunscreen™ SPF 30+ should be applied as your last step after moisturizing every morning.

    • Q: Is this product water proof or water-resistant?
      A: No, like all sunscreens you should reapply every couple hours depending on sun exposure and immediately after any contact with water or after perspiring.

    • Q: How to apply?
      A: Apply cream each morning, twenty minutes before sun exposure. Reapply after swimming or heavy exercise. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.

    • Q: Where to apply?
      A: Apply Environmental Defense Sunscreen SPF 30+ to your face and neck.

    • Q: How long to use?
      A: Sun protection is the most crucial part of your daily skin care routine.

    • Q: What is special about this product?
      A: Our SPF 30+ offers antioxidant protection as well as octinoxate and Z-cote® Max™. Z-cote Max offers the next generation of micronized zinc oxide and provides broad spectrum UVA and UVB protection.

  • Facial Cleanser

    • Q: What skin type is this product best for?
      A: Facial Cleanser is appropriate for all skin types except highly sensitive skin.

    • Q: How do I choose a cleanser that is appropriate for my skin type?
      A: The ultimate goal of skin cleansing is to thoroughly remove makeup, dirt, bacteria, pollution, excess oil and dead skin cells. An ideal cleanser does this without irritating, damaging or disrupting the skin and the skin's natural protective moisture barrier. SkinMedica offers 3 different cleansers: Sensitive Skin Cleanser, Facial Cleanser and Acne Treatment Foaming Wash, which address various skin conditions, including dryness, skin sensitivity, oiliness or acne condition. SkinMedica cleansers are detergent free, and contain hydrating emollients, botanical extracts and soothing agents to cleanse the skin without dehydration.

    • Q: When should I use this product in my daily skin care routine?
      A: Facial Cleanser should be the first product used morning and evening.

    • Q: How to apply?
      A: Moisten skin with lukewarm water. Lather cleanser in hands and then massage into skin. Rinse thoroughly with lukewarm water.

    • Q: How should I wash my face to get the best results? Should I scrub?
      A: If you desire exfoliation we recommend you use SkinMedica's Skin Polisher.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

    • Q: How long to use?
      A: A good cleanser should be used daily as part of your normal skin care routine.

    • Q: What is special about this product?
      A: This foaming cleanser not only washes away oil, dirt and impurities, but it leaves your skin feeling smooth and hydrated.

    • Q: Is this cleanser recommended for use after a procedure?
      A: The best cleanser to use immediately post-procedure is the SkinMedica Sensitive Skin Cleanser. We recommend you speak with your physician regarding post-procedure skin care.

  • Illuminize Peel™

    • Q: What skin type is this procedure best for?
      A: Illuminize Peel™ is appropriate for all skin types.

    • Q: What is special about this procedure?
      A: Hours after just one Illuminize Peel you will notice more vibrant, radiant looking skin.

  • Purifying Masque

    • Q: What skin type is this product best for?
      A: Purifying Masque is appropriate for oily, congested and/or acne-prone skin.

    • Q: What is special about this product?
      A: This product works to deeply cleanse the pores and help clear up breakouts.

  • Rejuvenative Moisturizer

    • Q: What skin type is this product best for?
      A: Rejuvenative Moisturizer is appropriate for normal to oily and normal to dry skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: Rejuvenative Moisturizer should be applied twice daily after cleansing, toning and applying treatment products.

    • Q: How to apply?
      A: Apply a small amount into your hand and gently massage into the skin.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

    • Q: How long to use?
      A: You can use Rejuvenative Moisturizer as long as needed to improve the overall condition of your skin.

    • Q: What is special about this product?
      A: Rejuvenative Moisturizer hydrates the skin with antioxidants and hyaluronic acid.

  • Rejuvenative Toner

    • Q: What skin type is this product best for?
      A: Rejuvenative Toner is appropriate for normal to oily, normal to dry and dry skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: Rejuvenative Toner should be applied following cleansing.

    • Q: How to apply?
      A: After cleansing, pat the face to remove excess moisture. Apply toner to a cotton ball and gently smooth over face and neck. Do not rinse off.

    • Q: Where to apply?
      A: Apply to your face and neck.

    • Q: How long to use?
      A: A good toner should be used daily as part of your skin care routine.

    • Q: What is special about this product?
      A: Rejuvenative Toner contains a special combination of alpha-hydroxy acids, green tea, willow bark, witch hazel and chamomilla recutita to remove dead skin cells and residue, refine pores and prepare the skin for treatment products.

  • Retinol Complex

    • Q: What skin type is this product best for?
      A: Retinol Complex is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: Retinol Complex should be used every evening as part of your daily skincare regimen. Apply each evening after cleansing, toning, and applying TNS Recovery Complex and before applying your moisturizer.

    • Q: How to apply?
      A: Apply a single pump daily onto the back of your hand and gently apply to skin.

    • Q: Where to apply?
      A: Apply to face, neck, and décolletage.

    • Q: How long to use?
      A: Retinol Complex provides your skin with much needed vitamin A and should be part of your daily skin care routine.

    • Q: What is special about this product?
      A: Retinol Complex contains three forms of vitamin A in a sustained release delivery system to exfoliate the skin without the irritation typically associated with vitamin A products.

    • Q: What is the % of Retinol in your Retinol Complex?
      A: Retinol Complex contains a 1.5% combination of three forms of vitamin A derivatives: retinyl palmitate, retinyl acetate and retinol, which equals 0.65% total retinoids.

  • Sensitive Skin Cleanser

    • Q: What skin type is this product best for?
      A: Sensitive Skin Cleanser is appropriate for dry, sensitive and post-procedure skin types.

    • Q: How do I choose a cleanser that is appropriate for my skin type?
      A: The ultimate goal of skin cleansing is to thoroughly remove makeup, dirt, bacteria, pollution, excess oil and dead skin cells. An ideal cleanser does this without irritating, damaging or disrupting the skin and the skin's natural protective moisture barrier. SkinMedica offers 3 different cleansers: Sensitive Skin Cleanser, Facial Cleanser and Acne Treatment Foaming Wash, which address various skin conditions, including dryness, skin sensitivity, oiliness or acne condition. SkinMedica cleansers are detergent free, and contain hydrating emollients, botanical extracts and soothing agents to cleanse the skin without dehydration.

    • Q: When should I use this product in my daily skin care routine?
      A: Sensitive Skin Cleanser should be the first product used morning and evening.

    • Q: How to apply?
      A: Moisten skin with lukewarm water. Lather cleanser in hands and then massage into skin. Rinse thoroughly with lukewarm water.

    • Q: How should I wash my face to get the best results? Should I scrub?
      A: If you desire exfoliation we recommend you use SkinMedica's Skin Polisher. Note, Skin Polisher is appropriate for all skin types except post-procedure.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

    • Q: How long to use?
      A: A good cleanser should be used daily as part of your normal skin care routine.

    • Q: What is special about this product?
      A: The creamy, non-irritating, fragrance-free formulation washes away oil, dirt and impurities while leaving skin feeling soft and silky.

    • Q: Is this cleanser recommended for use after a procedure?
      A: Yes, Sensitive Skin Cleanser is the ideal cleanser to use on the most sensitive and post-procedure skin.

  • Skin Polisher

    • Q: What skin type is this product best for?
      A: Skin Polisher is a facial exfoliant appropriate for all skin types except post-procedure.

    • Q: When should I use this product in my daily skin care routine?
      A: Consult your skin care professional, but this product is generally recommended for use one to two times per week as needed to achieve desired exfoliation.

    • Q: How to apply?
      A: Moisten skin with lukewarm water. Apply a small amount to the fingertips, add a little water, and gently exfoliate the face using small circular motions, avoiding the eye area. Rinse thoroughly with lukewarm water.

    • Q: Where to apply?
      A: Skin Polisher was formulated to work on the face, but is safe to use anywhere on your body that needs exfoliation.

    • Q: How long to use?
      A: Use Skin Polisher as long as needed to improve the overall condition of your skin.

    • Q: What is special about this product?
      A: Non-irritating and fragrance-free, Skin Polisher gently exfoliates the skin without stripping the skin of moisture or over-exfoliating.

  • TNS Body Lotion

    • Q: What skin type is this product best for?
      A: TNS Body Lotion is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: TNS Body Lotion should be applied to the body as often as needed throughout the day.

    • Q: How to apply?
      A: Apply the product into the palm of your hand and spread liberally on the desired areas.

    • Q: Where to apply?
      A: Apply on all areas of your body including legs, arms, and décolletage.

    • Q: How long to use?
      A: TNS Body Lotion should be a daily part of your skin care routine.

    • Q: What is special about this product?
      A: TNS Body Lotion contains NouriCel-MD and a combination of beneficial moisturizing ingredients to improve the overall condition of your skin.

    • Q: What is NouriCel-MD?
      A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • TNS Body Mist®

    • Q: What skin type is this product best for?
      A: TNS Body Mist is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: TNS Body Mist should be applied twice daily.

    • Q: How to apply?
      A: Spray lightly on skin. Allow to air dry, or massage into skin as necessary.

    • Q: Where to apply?
      A: Apply to all sun damaged areas, including neck, décolletage, arms, and backs of hands.

    • Q: How long to use?
      A: Use TNS Body Mist as long as you wish to improve the overall condition of your skin.

    • Q: What is special about this product?
      A: TNS Body Mist contains high concentrations of NouriCel-MD to improve the overall condition of your skin. Additionally, this product has skin brighteners to give an immediate glow to the area it is applied to.

    • Q: What is NouriCel-MD?
      A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

    • Q: Why does TNS Body Mist have a bit of an unusual scent?
      A: TNS Body Mist has a high level of NouriCel-MD which is a very high concentration of protein.

  • TNS Ceramide Treatment Cream

    • Q: What skin type is this product best for?
      A: TNS Ceramide Treatment Cream is best used on dry or post-procedure skin.

    • Q: When should I use this product in my daily skin care routine?
      A: Consult your physician, but generally following a procedure, TNS Ceramide Treatment Cream should be applied liberally to calm, soothe and hydrate irritated skin. If you have dry skin use TNS Ceramide Treatment Cream in the morning and, or at night after cleansing, toning and using treatment products.

    • Q: How to apply?
      A: Apply a small amount into your hand and gently massage into the skin.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

    • Q: How long to use?
      A: Consult your physician, but generally after a procedure use TNS Ceramide Treatment Cream morning and night until all irritation and dryness has subsided. If you are using TNS Ceramide Treatment Cream as a daily part of your skin care regimen there is no limit to the amount of applications.

    • Q: What is special about this product?
      A: This product contains NouriCel-MD, peptides and a patented Ceramide technology to rapidly hydrate and help repair your skin's natural barrier function.

    • Q: What is NouriCel-MD?
      A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • TNS Essential Serum

    • Q: What skin type is this product best for?
      A: TNS Essential Serum™ is suitable for all skin types.

      Q: When should I use this product in my daily skin care routine?
      A: TNS Essential Serum should be applied after cleansing and toning the skin and prior to applying any other products, including sunscreens. Note, since TNS Recovery Complex is in one chamber of the TNS Essential Serum pump, you do not need to incorporate TNS Recovery Complex in your daily routine.

      Q: How to apply?
      A: Before the first application lightly tap the top of the pump several times in the palm of your hand. Remove the cap and press on the very center of the pump to dispense both of the products onto the back of your hand and blend them together before applying.

      Q: Where to apply?
      A: Apply to your face, neck and décolletage.

      Q: How long to use?
      A: You should use TNS Essential Serum as long as you wish to improve the overall condition of your skin. Our clinical studies show that results occur in 30 days with best results occurring in 90 days.

      Q: What is special about this product?
      A: TNS Essential Serum offers an unprecedented combination of the renowned growth factor formula, TNS Recovery Complex in one chamber and APS Corrective Complex™ in the other.
      
      NouriCel-MD® is the main ingredient in TNS Recovery Complex's potent skin treatment which is formulated from naturally occurring growth factors, antioxidants, soluble collagen, cytokines and matrix proteins (93.6% concentration). TNS Recovery Complex is clinically proven to:

      Reduce the appearance of fine lines and wrinkles

      Diminish the appearance of age spots and dyspigmentation

      Improve skin texture, tone and elasticity

      Reduce roughness and photo damage

      APS Corrective Complex is a potent mixture of antioxidants, peptides and other innovative anti-aging ingredients that in combination promote the skin's natural regenerative process. APS Complex:
      
      

      Strengthens the skin's natural ability to regenerate itself

      Fights against environmental damage

      Smooths and tightens skin

      Brightens and lightens age spots

      Q: What is NouriCel-MD?
      A: A mixture of growth factors, cytokines, antioxidants and matrix proteins.

      Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

      Q: Why does the TNS Recovery Complex have a bit of an unusual scent?
      A: TNS Recovery Complex has a 93.6% concentration of NouriCel-MD which is a very high concentration of protein.

      Q: What is APS Corrective Complex?
      A: A potent mixture of antioxidants, peptides and other innovative anti-aging ingredients that in combination promotes skin's natural regenerative process.

  • TNS Hyperpigmentation System®

    • Q: What skin type is this product best for?
      A: TNS Hyperpigmentation System is appropriate for all skin types to improve hyperpigmentation, melasma, photodamage, fine lines and wrinkles.

    • Q: What is the recommended daily protocol?
      A: TNS Hyperpigmentation System has 5 simple steps. When you purchase the System it includes straight-forward, easy to follow instructions on how and when to use each product. The prescription product included in the kit, EpiQuin® Micro, should only be used as long as your physician recommends it.

    • Q: How long to use?
      A: Your physician should direct the length of time you use the TNS Hyperpigmentation System.

    • Q: What is special about this System?
      A: Our System is the only system to improve Hyperpigmentation with TNS Recovery Complex®. Additionally, our hydroquinone product contains retinol and is delivered to your skin through a microsponge to reduce irritation typically associated with use of a product containing a 4% hydroquinone.

    • Q: What is NouriCel-MD®?
      A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • TNS Illuminating Eye Cream®

    • Q: What skin type is this product best for?
      A: TNS Illuminating Eye Cream is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: Apply twice daily after cleansing, toning and applying TNS Recovery Complex® and prior to applying your moisturizer.

    • Q: How to apply?
      A: Dispense one to two drops onto the back of your hand. Using your other hand, gently pat into the skin.

    • Q: Where to apply?
      A: Apply to the skin underneath the eyes and around the outside corners of the eye area. Avoid the upper eyelid.

    • Q: How long to use?
      A: TNS Illuminating Eye Cream should be a daily part of your skin care routine.

    • Q: What is special about this product?
      A: TNS Illuminating Eye Cream not only includes NouriCel-MD® to improve the appearance of fine line, wrinkles, skin tone and texture, but it also contains peptides to strengthen the delicate skin around the eyes. Additionally this product has unique ingredients to improve the appearance of dark circles.

    • Q: What would be the recommended regimen if using all three of the SkinMedica® eye products (TNS Night Eye Repair™, TNS Illuminating Eye Cream®, and Uplifting Eye Serum)?
      A: When using the eye products in conjunction with one another we recommend you first apply the TNS Illuminating Eye Cream and then apply Uplifting Eye Serum. In the evening we recommend using Uplifting Eye Serum followed by TNS Night Eye Repair.

    • Q: What is the benefit of using all three SkinMedica products formulated for the eye area?
      A: In combination, the three eye products address all of the common issues with the delicate skin around the eye area. TNS Night Eye Repair is formulated to reduce fine lines and wrinkles while hydrating the skin around the eyes. The TNS Illuminating Eye Cream is formulated to help reduce fine lines, wrinkles and dark circles. The Uplifting Eye Serum is formulated to soothe the skin around the eye area, helping to reduce puffiness.

    • Q: Are the eye products safe to use on the eyelids?
      A: We do not test our products on the eyelids. Therefore, we do not recommend you use any of our eye products on your eyelids.

    • Q: What is NouriCel-MD?
      A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • TNS Line Refine™

    • Q: What skin type is this product best for?
      A: TNS Line Refine is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: TNS Line Refine should be used after moisturizing and before sunscreen at any time.

    • Q: How to apply?
      A: Apply TNS Line Refine directly from the applicator onto your fine lines and wrinkles. Use the tip of the flexible applicator to massage the product into your fine lines or wrinkles.

    • Q: Where to apply?
      A: Apply to any line or wrinkle on your face that you desire to minimize.

    • Q: How long to use?
      A: TNS Line Refine should be a daily part of your skin care regimen, but can also be used throughout the day.

    • Q: What is special about this product?
      A: TNS Line Refine is formulated with ingredients to instantly soften the appearance of fine lines and wrinkles as well as NouriCel-MD® and peptides to provide long term anti-aging benefits.

    • Q: What is NouriCel-MD?
      A: A mixture of growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • TNS LipPlump System

    • Q: When should I use this product in my daily skin care routine?
      A: TNS LipPlump System should be applied as needed to moisturize and plump the lips throughout the day.

    • Q: How to apply?
      A: At first use, prime the wand by twisting several times until product comes out of the applicator. For following applications, twist until the product fills the applicator.

    • Q: Where to apply?
      A: Apply step 1, Lip Renewal, directly on the lips and around the lip contour. Apply step 2, Lip Plumper, only to the lip area.

    • Q: How long to use?
      A: Use TNS LipPlump System as long as needed to moisturize and plump your lips.

    • Q: What is special about this product?
      A: Lip Renewal contains NouriCel-MD and peptides to help improve the long-term condition of the lip area and hyaluronic filling spheres to plump the lips.

    • Q: What is NouriCel-MD?
      A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • TNS Night Eye Repair™

    • Q: What skin type is this product best for?
      A: TNS Night Eye Repair™ is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: TNS Night Eye Repair should be applied after applying treatment products in the evening. For dry skin, this product can also be used in the morning.

    • Q: How to apply?
      A: Apply a thin layer with your finger tip to the skin.

    • Q: Where to apply?
      A: Apply to the skin underneath the eyes and around the outside corners of the eye area. Avoid the eyelids.

    • Q: How long to use?
      A: TNS Night Eye Repair should be a part of your daily skin care regimen.

    • Q: What is special about this product?
      A: This product contains NouriCel-MD® as well as high levels of vitamins C and E to hydrate and improve the overall condition of the delicate skin under your eyes.

    • Q: What would be the recommended regimen if using all three of the SkinMedica® eye products (TNS Night Eye Repair™, TNS Illuminating Eye Cream®, and Uplifting Eye Serum)?
      A: When using the eye products in conjunction with one another we recommend you first apply the TNS Illuminating Eye Cream and then apply Uplifting Eye Serum. In the evening we recommend using Uplifting Eye Serum followed by TNS Night Eye Repair.

    • Q: What is the benefit of using all three SkinMedica products formulated for the eye area?
      A: In combination, the three eye products address all of the common issues with the delicate skin around the eye area. TNS Night Eye Repair is formulated to reduce fine lines and wrinkles while hydrating the skin around the eyes. The TNS Illuminating Eye Cream is formulated to help reduce fine lines, wrinkles and dark circles. The Uplifting Eye Serum is formulated to soothe the skin around the eye area, helping to reduce puffiness.

    • Q: Are the eye products safe to use on the eyelids?
      A: We do not test our products on the eyelids. Therefore, we do not recommend you use any of our eye products on your eyelids.

    • Q: What is NouriCel-MD?
      A: A mixture of growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • TNS Recovery Complex®

    • Q: What skin type is this product best for?
      A: TNS Recovery Complex® is suitable for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: TNS Recovery Complex should be applied after cleansing and toning the skin and prior to applying any other products, including sunscreens.

    • Q: When do I apply TNS Recovery Complex?
      A: TNS Recovery Complex should always be the first product applied to your skin after cleansing and toning in the morning and in the evening.

    • Q: How to apply?
      A: Apply a single pump twice daily onto the back of your hand and gently apply to skin.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

      Q: How long to use?
      A: You should use TNS Recovery Complex as long as you wish to improve the overall condition of your skin. Our clinical studies show that best results occur after using the product for three months or more.

    • Q: What is special about this product?
      A: TNS Recovery Complex has more growth factors that any other product on the market with a 93.6% concentration of NouriCel-MD®. Clinical studies have demonstrated that continued use of TNS Recovery Complex will improve the tone, texture, elasticity as well as improve the appearance of fine lines and wrinkles.
      
      NouriCel-MD® is the main ingredient in TNS Recovery Complex's potent skin treatment which is formulated from naturally occurring growth factors, antioxidants, soluble collagen, cytokines and matrix proteins (93.6% concentration). TNS Recovery Complex is clinically proven to:

      Reduce the appearance of fine lines and wrinkles

      Diminish the appearance of age spots and dyspigmentation

      Improve skin texture, tone and elasticity

      Reduce roughness and photodamage

    • Q: What is NouriCel-MD?
      A: A mixture of growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

    • Q: Why does the TNS Recovery Complex have a bit of an unusual scent?
      A: TNS Recovery Complex has a 93.6% concentration of NouriCel-MD which is a very high concentration of protein.

  • TNS Regeneration System™

    • Q: What skin type is this treatment kit best for?
      A: TNS Regeneration System is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: The products in the TNS Regeneration System are all treatment products and should be used following cleansing and toning. TNS Recover Complex should always be applied first followed by Vitamin C Complex in the morning and Retinol Complex in the evening. The kit contains easy to follow instructions on how to apply each product and when to use it.

    • Q: Where to apply?
      A: Each product in the TNS Regeneration System should be applied on to the face, neck and décolletage.

    • Q: How long to use?
      A: The TNS Regeneration System should be used daily as part of your skin care routine.

    • Q: What is special about this product?
      A: The TNS Regeneration System combines growth factors, antioxidants and vitamin A; three crucial ingredients to improving the condition of your skin.

  • TNS Ultimate Daily Moisturizer + SPF 20

    • Q: What skin type is this product best for?
      A: This product is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: TNS Ultimate Daily Moisturizer + SPF 20 should be applied in the morning after cleansing, toning and application of treatment products.

    • Q: How to apply?
      A: Apply a small amount into your hand and gently massage into the skin. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

    • Q: How long to use?
      A: A good moisturizer like this one should be a part of your daily skin care routine.

    • Q: What is special about this product?
      A: This product offers the benefits of NouriCel-MD, defense against environmental aggressors and broad spectrum sun protection.

    • Q: What is NouriCel-MD?
      A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

    • Q: What are growth factors?
      A: Growth factors are proteins that affect the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

  • Ultra Sheer Moisturizer

    • Q: What skin type is this product best for?
      A: Ultra Sheer Moisturizer is appropriate for normal to oily and acne prone skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: Ultra Sheer Moisturizer should be applied twice daily after cleansing, toning and applying treatment products.

    • Q: How to apply?
      A: Apply a small amount into your hand and gently massage into the skin.

    • Q: Where to apply?
      A: Apply to your face, neck and décolletage.

    • Q: How long to use?
      A: You can use Ultra Sheer as long as needed to improve the overall condition of your skin.

    • Q: What is special about this product?
      A: Ultra Sheer is an oil-free moisturizer with antioxidants and hyaluronic acid to hydrate oil-prone and sensitive skin types.

  • Uplifting Eye Serum

    • Q: What skin type is this product best for?
      A: Uplifting Eye Serum is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: Uplifting Eye Serum should be applied twice daily after cleansing, toning, treatment products and before applying your moisturizer.

    • Q: How to apply?
      A: Dispense one to two drops onto the back of your hand. Using your other hand, gently pat into the skin.

    • Q: Where to apply?
      A: Apply to the skin underneath the eyes and around the outside corners of the eye area. Avoid the upper eyelid.

    • Q: How long to use?
      A: Uplifting Eye Serum should be a daily part of your skin care routine.

    • Q: What is special about this product?
      A: Uplifting Eye Serum contains plant extracts to help sooth and reduce puffiness in the delicate skin around the eyes. It also contains kojic acid to help reduce the appearance of dark circles and puffiness.

    • Q: What would be the recommended regimen if using all three of the SkinMedica® eye products (TNS Night Eye Repair™, TNS Illuminating Eye Cream®, and Uplifting Eye Serum)?
      A: When using the eye products in conjunction with one another we recommend you first apply the TNS Illuminating Eye Cream and then apply Uplifting Eye Serum. In the evening we recommend using Uplifting Eye Serum followed by TNS Night Eye Repair.

    • Q: What is the benefit of using all three SkinMedica products formulated for the eye area?
      A: In combination, the three eye products address all of the common issues with the delicate skin around the eye area. TNS Night Eye Repair is formulated to reduce fine lines and wrinkles while hydrating the skin around the eyes. The TNS Illuminating Eye Cream is formulated to help reduce fine lines, wrinkles and dark circles. The Uplifting Eye Serum is formulated to soothe the skin around the eye area, helping to reduce puffiness.

    • Q: Are the eye products safe to use on the eyelids?
      A: We do not test our products on the eyelids. Therefore, we do not recommend you use any of our eye products on your eyelids.

  • Vitamin C Complex

    • Q: What skin type is this product best for?
      A: Vitamin C Complex is appropriate for all skin types.

    • Q: When should I use this product in my daily skin care routine?
      A: Vitamin C Complex should be used every morning as part of your daily skin care routine. Apply each morning after cleansing, toning, and applying TNS Recovery Complex and before applying your moisturizer.

    • Q: How to apply?
      A: Apply a single pump daily onto the back of your hand and gently apply to skin.

    • Q: Where to apply?
      A: Apply to face, neck, and décolletage.

    • Q: How long to use?
      A: Applying antioxidants for protection is a highly important step in your daily skin care routine.

    • Q: What is special about this product?
      A: Vitamin C Complex contains 15% vitamin C combined with vitamin E in a formulation that gradually releases the actives into your skin to provide antioxidant protection all day long.

    • Q: What is the % of Vitamin C in your Vitamin C Complex?
      A: Our Vitamin C Complex contains 15% vitamin C. 10% L-ascorbic Acid (water soluble) and 5% tetrahexyldexyl ascorbate (fat soluble.) In addition, it also contains vitamin E.

  • Vitalize Peel®

    • Q: What skin type is this procedure best for?
      A: Vitalize Peel is appropriate for all skin types.

    • Q: What is special about this procedure?
      A: Vitalize Peel is a safe and effective peel that delivers results you can see with little to no downtime or irritation.

• Ordering on SkinMedica.com

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    A: We apologize if you have received any items that have been damaged during shipment. Please save the damaged box and contact SkinMedica Customer Service immediately upon receiving your damaged package.