Below are the most frequently asked questions regarding skin care and SkinMedica® products. If you do not find an answer to your question, please feel free to contact us.

  • Skin Care
    • Q: What skin types would benefit from SkinMedica® skin care products?
      A: There are SkinMedica® products that are formulated to be used on all skin types and most skin conditions including sensitive and post-procedure skin. We recommend you always ask your physician which products and regimen will best address your skin type and concerns.

    • Q: What is "photodamage"?
      A: Photodamage to the skin is caused by exposure to harmful ultraviolet light. Photodamage can be acute, as in sunburn, or more commonly, chronic, due to gradual changes in the skin caused by an accumulation of sun exposure throughout one’s life. Sun exposure is by far the most influential environmental factor affecting aging of the skin.

    • Q: What are the causes of wrinkles?
      A: Lines and wrinkles are caused by degenerative changes in the proteins of the skin’s infrastructure such as loss of stored antioxidants and reduction in collagen. Wrinkles are also caused by movement of the skin resulting in creases over time.

    • Q: What are the causes of age spots?
      A: Age spots are also known as sun spots or solar lentigines. Age spots are associated with cumulative sun exposure. Sun spots mostly appear in areas consistently exposed to sunlight such as the back of the hands, the forearms, neck, chest and face. The pigment producing cells in the skin (melanocytes) are stimulated to produce more pigment when exposed to ultraviolet rays.

    • Q: How can I maintain the health of my skin?
      A: Using sun protection and appropriate skin care products containing speciality ingredients is essential in maintaining healthy skin.

    • Q: How do I find someone to help me with my skin concerns?
      A: To find a medical professional in your area to help you with your skin concerns, search the SkinMedica® Approved Physician Office Locator, or call our Skin Care Concierge Team at 855-754-6700, for assistance, Monday-Friday, 8am-6pm (CST), except holidays.

    • Q: What role does my physician play in my skin care regimen?
      A: Just as your physician plays an important role in your overall health, he or she also plays a key role in helping you maintain healthy skin. With any skin care regimen it’s important to consult with your dermatologist or skin care specialist. He or she can analyze your skin care routine, tell you what’s working and determine what you can do to further enhance the health and beauty of your skin.

    • Q: Which product(s) should I use after having a procedure?
      A: Always ask your physician for the appropriate products to use after a procedure since the regimen may differ depending on the type of procedure received.

    • Q: Are your products safe to use if I have Rosacea?
      A: Rosacea is a medical condition. Skin care regimens for patients diagnosed with rosacea or any other medical condition should be left to a physician’s discretion. We recommend consulting your physician to learn what SkinMedica® products are best for you.

    • Q: Are your products safe to use while pregnant? Or while lactating?
      A: We have not done any product testing on pregnant women or nursing mothers. We recommend you consult your physician before using any SkinMedica® products during pregnancy or while breast feeding.

    • Q: Do you recommend refrigerating your products to maintain the quality?
      A: No, it is not necessary to refrigerate our products. SkinMedica® skin care products should be stored at room temperature – 15-30°C (59-86°F).

    • Q: Do you test your products on animals?
      A: No, SkinMedica® does not conduct product testing on animals.

    • Q: Who can I contact if I have questions about SkinMedica® products or my skin care regimen?
      A: Call our Skin Care Concierge Team for expert advice, 855-754-6700, Monday - Friday, 8am-6pm (CST), except holidays.

  • Skin Type
    • Acne-Prone Skin Type
      • Q: What are the typical skin care challenges for someone with acne-prone skin?
        A: Acne is a chronic inflammatory disorder of the pilosebaceous unit that affects at least 85% of adolescents and young adults. Distribution of acne lesions is generally limited to areas with well developed sebaceous glands including the face, back, chest and upper arms. Characteristics of acne include open comedones (blackheads), closed comedones (whiteheads), papules, pustules (inflamed pimples) and cysts.

    • Dry Skin Type
      • Q: What are the typical skin care challenges for someone with dry skin?
        A: The characteristics of dry skin are:

        • A thin epidermis
        • Underactive sebaceous glands
        • Lack of moisture
        • Skin feels tight (especially after washing)
        • Skin appears to be dull
        • Flaking of the skin is common
        • Fine lines and wrinkles are evident
        • Skin generally has fine pores
        • Skin can feel itchy

    • Normal to Dry Skin Type
      • Q: What are the typical skin care challenges for someone with normal to dry skin?
        A: Normal to dry skin tends to be dry around the cheek, eye and lip area. This can be exacerbated by hot, dry weather in the summer months in dry climates or by indoor heating systems during the dry winter months. When skin is dry it tends to look dull.

    • Normal to Oily Skin Type
      • Q: What are the typical skin care challenges for someone with normal to oily skin?
        A: Normal to oily skin tends to be glossy and oily to the touch, especially on the forehead, chin, nose or the "T" zone. The skin may become oily as the day goes on or during periods of stress.

  • Products
    • TNS Essential Serum®

        Q:What skin type is this product best for?
        A: TNS Essential Serum® is appropriate for all skin types.

        Q:When should I use this product in my daily skin care routine?
        A: TNS Essential Serum® should be applied after cleansing and toning the skin and prior to applying any other products, including sunscreens. Note: TNS Recovery Complex® is in one chamber of the TNS Essential Serum® pump, you do not need to incorporate TNS Recovery Complex® in your daily routine.

        Q:How to apply?
        A: Before the first application, tap the top of the pump several times in the palm of your hand. Remove the cap and press on the very center of the pump to dispense onto the back of your hand and blend together before applying.

        Q:Where to apply?
        A: Apply to your face, (neck and chest if desired).

        Q:How long to use?
        A: You should use TNS Essential Serum® as long as you wish to improve the overall appearance of your skin. Our clinical studies show that initial results occur in 30 days with optimal results occurring in 90 days. For best results, you should use twice daily and incorporate as part of your daily skin care routine.

        Q:What is special about this product?
        A: TNS Essential Serum® offers an unprecedented combination of the renowned growth factor formula, TNS Recovery Complex® in one chamber and APS Corrective Complex™ in the other.

        TNS® is the main ingredient in TNS Recovery Complex's patented skin treatment which is formulated from naturally occurring growth factors, antioxidants, soluble collagen, cytokines and matrix proteins (93.6% concentration).

        Clinical studies with TNS Recovery Complex® have shown:

        • Reduced appearance of fine lines and wrinkles
        • Enhanced skin texture and tone

        APS Corrective Complex™ is a formulation of antioxidants, peptides and other innovative ingredients that in combination improve the overall appearance of skin. 

        APS Corrective Complex™:

        • Helps to smooth skin
        • Helps fight free radical damage
        • Minimizes the appearance of skin discoloration


        Q:What is TNS®?
        A: A mixture of growth factors, cytokines, antioxidants and matrix proteins.

        Q:What are growth factors?
        A: Growth factors are messenger proteins that are inherent in our bodies and play a role in maintaining healthy skin.

        Q:Why does the TNS Recovery Complex have a bit of an unusual scent?
        A: TNS Recovery Complex® has a 93.6% concentration of TNS which is a very high concentration of protein that has a distinct odor.

        Q:What is APS Corrective Complex?
        A: A patented mixture of antioxidants, peptides and other innovative ingredients that in combination improves the overall appearance of skin.

    • Lytera® Skin Brightening Complex

        Q: What makes Lytera unique?
        A: Lytera is a novel, non-prescription, non-hydroquinone skin brightening product that minimizes the appearance of skin discoloration and dark spots.

        Clinical studies with Lytera have shown:

        • High patient satisfaction
        • Improvements seen as soon as 4 weeks
        • Significant reduction after 12 weeks
        • Continuous reduction over 6 months

         

        Q: What skin type is appropriate for using Lytera?
        A: Lytera is appropriate for all skin types.

        Q: When should I use Lytera in my daily skin care routine?
        A: Lytera should be applied after cleansing and toning the skin and prior to applying moisturizer and sunscreen.

        Q: How often should I apply Lytera?
        A: For best results, you should use Lytera twice daily.

        Q: What can I expect from using Lytera?
        A: Clinical studies demonstrated the following results:

        • Improved evenness of skin tone
        • Improved overall appearance of the skin
        • Increased radiance and clarity of the skin
        • Lessened appearance of darker patches and discolorations

         

        Q: Can I use Lytera if I do not have visible skin discoloration, but only want to brighten my complexion?
        A: Lytera is designed to improve clarity, evenness and overall appearance of the skin.

        Q: Does Lytera improve the appearance of skin discoloration?
        A:In clinical studies, Lytera was used on patients with mild to severe skin discoloration.

        Q: Where do you apply Lytera?
        A: Lytera can be used on the face, neck, chest or other affected areas.

        Q: Should I use Lytera only as a spot treatment?
        A: Lytera can be used on the entire face.

        Q: What are the side effects?
        A: In clinical studies, the side effects associated with Lytera were mild and included redness, tingling and dryness. A temporary warm, tingling sensation may occur immediately after application.

        Q: How long will it take before I see results?
        A: In clinical studies, improvements were seen in as early as 4 weeks. For best results, use sunscreen daily and avoid sun exposure.

        Q: How long should I wait before applying sunscreen?
        A: Allow Lytera to absorb into the skin (approximately 3-5 minutes) then apply sunscreen.

        Q: Can I use Lytera if I'm pregnant?
        A: We do not recommend using Lytera while pregnant, lactating or planning on becoming pregnant.

    • TNS Eye Repair®

        Q: What skin type is this product best for?
        A: TNS Eye Repair® is appropriate for all skin types.

        Q: When should I use this product in my daily skin care routine?
        A: TNS Eye Repair should be applied twice daily, morning and evening, after applying treatment products.

        Q: How to apply?
        A: Using a spatula, apply a thin layer with your finger tip to the skin.

        Q: Where to apply?
        A: Apply to the skin underneath the eyes and around the outside corners of the eye area. Avoid the eyelids.

        Q: How long to use?
        A: TNS Eye Repair should be a part of your daily skin care regimen.

        Q: What is special about this product?
        A: This product contains TNS® as well as vitamins C and E to improve the overall appearance of the skin under your eyes.

        Q: What would be the recommended regimen if using all three of the SkinMedica® eye products (TNS Eye Repair®, TNS Illuminating Eye Cream®, and Uplifting Eye Serum)?
        A: When using the eye products in conjunction with one another, we recommend in the morning that you first apply the Uplifting Eye Serum and then apply TNS Illuminating Eye Cream. In the evening, we recommend using Uplifting Eye Serum followed by TNS Eye Repair.

        Q: What is the benefit of using all three SkinMedica products formulated for the eye area?
        A: In combination, the three eye products address cosmetic concerns for the delicate skin around the eye area. TNS Eye Repair is formulated to help reduce the appearance of fine lines and wrinkles while hydrating the skin around the eyes. TNS Illuminating Eye Cream is formulated to help reduce the appearance of fine lines, wrinkles and dark circles. Uplifting Eye Serum is formulated to help soothe the skin around the eye area, helping to reduce the appearance of puffiness.

        Q: Are the eye products safe to use on the eyelids?
        A: We do not test our products on the eyelids and recognize that product applied to this area may migrate into the eyes causing irritation. Therefore, we do not recommend you use any of our eye products on your eyelids.

        Q: What is TNS®?
        A: A mixture of growth factors, cytokines, antioxidants and matrix proteins.

        Q: What are growth factors?
        A: Growth factors are proteins inherent in our bodies and play a role in maintaining skin.

    • Vitamin C+E Complex

        Q: What skin type is this product best for?
        A: Vitamin C+E Complex is appropriate for all skin types.

        Q: When should I use this product in my daily skin care routine?
        A: Vitamin C+E Complex should be used every morning as part of your daily skin care routine. Apply each morning after cleansing, toning, and applying TNS Recovery Complex® and before applying your moisturizer.

        Q: How to apply?
        A: Apply a single pump daily onto the back of your hand and gently apply to skin.

        Q: Where to apply?
        A: Apply to face, (neck and chest if desired).

        Q: How long to use?
        A: Applying antioxidants to help prevent free radical damage is an important step in your daily skin care routine.

        Q: What is special about this product?
        A: Vitamin C+E Complex contains vitamins C and E in a formulation that gradually delivers high levels of vitamins C and E skin to provide antioxidant protection all day long.

    • TNS Ultimate Daily Moisturizer™ SPF 20 Sunscreen

        Q: What skin type is this product best for?
        A: This product is appropriate for normal or combination skin.

        Q: When should I use this product in my daily skin care routine?
        A: TNS Ultimate Daily Moisturizer SPF 20 should be applied in the morning after cleansing, toning and application of treatment products and as needed throughout the day.

        Q: How to apply?
        A: Apply liberally to face and gently massage into the skin. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.

        Q: Where to apply?
        A: Apply to your face, (neck and chest if desired).

        Q: How long to use?
        A: A good moisturizer like this one should be a part of your daily skin care routine.

        Q: What is special about this product?
        A: This product offers the benefits of TNS®, and provides broad spectrum protection from UVA/UVB rays.

        Q: What is TNS?
        A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

        Q: What are growth factors?
        A: Growth factors are proteins that manage the growth and the activity of cells. Growth factors are inherent in our bodies and play a crucial role in maintaining healthy skin.

    • Rejuvenative Toner

        Q: What skin type is this product best for?
        A: Rejuvenative Toner is appropriate for normal to dry skin types.

        Q: When should I use this product in my daily skin care routine?
        A: Rejuvenative Toner should be applied following cleansing.

        Q: How to apply?
        A: After cleansing, pat the face to remove excess moisture. Apply toner to a cotton ball and gently smooth over face and neck. Do not rinse off.

        Q: Where to apply?
        A: Apply to your face and neck.

        Q: How long to use?
        A: A good toner should be used daily as part of your skin care routine.

        Q: What is special about this product?
        A: Rejuvenative Toner contains a special combination of alpha-hydroxy acids, green tea, willow bark, witch hazel and chamomilla recutita to gently exfoliate and provide rejuvenative properties.

    • Skin Polisher

        Q: What skin type is this product best for?
        A: Skin Polisher is a facial exfoliant appropriate for all skin types except sensitive skin.

        Q: When should I use this product in my daily skin care routine?
        A: Consult your skin care professional, but this product is generally recommended for use one to two times per week as tolerated to achieve desired exfoliation.

        Q: How to apply?
        A: Moisten skin with lukewarm water. Apply a small amount to the fingertips, add a little water, and gently exfoliate the face using small circular motions, avoiding the eye area. Rinse thoroughly with lukewarm water.

        Q: Where to apply?
        A: Skin Polisher may be used anywhere on your face and body that needs exfoliation.

        Q: How long to use?
        A: Use Skin Polisher as long as needed to improve the overall condition of your skin.

        Q: What is special about this product?
        A: Fragrance-free, Skin Polisher gently exfoliates the skin without stripping the skin of moisture.

    • Dermal Repair Cream

        Q: What skin type is this product best for?
        A: Dermal Repair Cream is appropriate for normal to dry skin types. This ultra rich facial cream intensely hydrates and helps replenish moisture. It's also perfect for use during periods of dry weather or as a night time moisturizer.

        Q: When should I use this product in my daily skin care routine?
        A: Dermal Repair Cream should be applied twice daily after cleansing, toning and applying treatment products.

        Q: How to apply?
        A: Apply a small amount to face and gently massage into skin.

        Q: Where to apply?
        A: Apply to your face, (neck and chest if desired).

        Q: How long to use?
        A: You can use Dermal Repair Cream as long as needed to improve the overall condition of your skin.

        Q: What is special about this product?
        A: Dermal Repair Cream contains high levels of antioxidant vitamins C and E, along with highly effective moisturizing ingredients to provide hydration.

    • TNS Line Refine®

        Q: What skin type is this product best for?
        A: TNS Line Refine™ is appropriate for all skin types.

        Q: When should I use this product in my daily skin care routine?
        A: TNS Line Refine should be used after moisturizing and before sunscreen at any time. It can also be applied over makeup throughout the day.

        Q: How to apply?
        A: Apply TNS Line Refine directly from the applicator onto your fine lines and wrinkles. Use the tip of the flexible applicator to gently massage the product into your fine lines or wrinkles.

        Q: Where to apply?
        A: Apply to any line or wrinkle on your face.

        Q: How long to use?
        A: TNS Line Refine should be a daily part of your skin care regimen, but can also be used throughout the day.

        Q: What is special about this product?
        A: TNS Line Refine is formulated with ingredients to soften the appearance of fine lines and wrinkles as well as TNS® and peptides to provide benefits.

        Q: What is TNS®?
        A: A patented mixture of growth factors, cytokines, antioxidants and matrix proteins.

        Q: What are growth factors?
        A: Growth factors are inherent in our bodies and play a role in maintaining healthy skin.

    • TNS Ceramide Treatment Cream™

        Q: What skin type is this product best for?
        A: TNS Ceramide Treatment Cream™ is best used on dry or post-procedure skin.

        Q: When should I use this product in my daily skin care routine?
        A: Use TNS Ceramide Treatment Cream™ twice daily after cleansing, toning and using treatment products.

        Q: How to apply?
        A: Apply a small amount to face and gently massage into the skin.

        Q: Where to apply?
        A: Apply to your face, (neck and chest if desired).

        Q: How long to use?
        A: After procedures, it's best to consult your physician, but generally TNS Ceramide Treatment Cream™ can be used morning and night. If you are using TNS Ceramide Treatment Cream as a daily part of your skin care regimen there is no limit to the amount of applications.

        Q: What is special about this product?
        A: This product contains TNS®, peptides and a patented Ceramide technology to hydrate and help restore your skin's natural barrier function.

        Q: What is TNS®?
        A: A physiologically balanced, naturally secreted and stabilized growth factor blend.

        Q: What are growth factors?
        A: Growth factors are proteins that manage the growth and the activity of cells. Growth factors are inherent in our bodies and play a role in maintaining healthy skin.

    • Acne System

        Q: What skin type is this product best for?
        A: The SkinMedica® Acne System is ideal for acne-prone skin.

        Q: How long to use?
        A:The SkinMedica Acne System should be used as a daily part of your skin care routine.

        Q: What is special about this System?
        A:The Purifying Foaming Wash and Purifying Foaming Toner each contain 2% salicylic acid while the Acne Treatment Lotion contains 2.5% benzoyl peroxide formulated with an advanced microparticle delivery system to help clear acne blemishes.

    • Purifying Foaming Wash

        Q: What skin type is this product best for?
        A:Purifying Foaming Wash is appropriate for acne-prone skin.

        Q: When should I use this product in my daily skin care routine?
        A: Purifying Foaming Wash should be the first product used morning and evening in your skin care routine.

        Q: How to apply?
        A: Moisten skin with lukewarm water. Dispense 1-2 full pumps of Purifying Foaming Wash into the palm of your hands, apply to face and gently massage over the entire face and neck area for one minute. Rinse thoroughly and pat dry. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.

        Q: Where to apply?
        A: Apply Purifying Foaming Wash to face and neck.

        Q: How long to use?
        A: A good cleanser is a crucial part of your daily skin care routine.

        Q: What is special about this product?
        A:Purifying Foaming Wash has 2% salicylic acid to help clear acne blemishes and other botanical ingredients to refresh skin.

    • Acne Treatment Lotion

        Q: What skin type is this product best for?
        A: Acne Treatment Lotion is appropriate for acne-prone skin.

        Q: When should I use this product in my daily skin care routine?
        A: The Acne Treatment Lotion should be applied twice daily after cleansing with Purifying Foaming Wash and toning with Purifying Toner.

        Q: Where to apply?
        A: Apply a thin layer to the entire face and neck or any other affected areas.

        Q: How long to use?
        A: Acne Treatment Lotion should be used as long as needed to help clear acne blemishes.

        Q: What is special about this product?
        A: Acne Treatment Lotion is formulated with an advanced microparticle delivery system containing 2.5% benzoyl peroxide.

    • Ultra Sheer Moisturizer

        Q: What skin type is this product best for?
        A: Ultra Sheer Moisturizer is appropriate for normal to oily skin types.

        Q: When should I use this product in my daily skin care routine?
        A: Ultra Sheer Moisturizer should be applied twice daily after cleansing, toning and applying treatment products.

        Q: How to apply?
        A: Apply a small amount to face and gently massage into the skin.

        Q: Where to apply?
        A: Apply to your face, (neck and chest if desired).

        Q: How long to use?
        A: You can use Ultra Sheer Moisturizer as long as needed to improve the overall condition of your skin.

        Q: What is special about this product?
        A: Ultra Sheer Moisturizer is an oil-free moisturizer with antioxidants and hyaluronic acid to hydrate oil-prone and sensitive skin types.

    • Rejuvenative Moisturizer

        Q: What skin type is this product best for?
        A: Rejuvenative Moisturizer is appropriate for normal to dry skin types.

        Q: When should I use this product in my daily skin care routine?
        A: Rejuvenative Moisturizer should be applied twice daily after cleansing, toning and applying treatment products.

        Q: How to apply?
        A: Apply a small amount to face and gently massage into the skin.

        Q: Where to apply?
        A: Apply to your face, (neck and chest if desired).

        Q: How long to use?
        A: You can use Rejuvenative Moisturizer as long as needed to improve the overall condition of your skin.

        Q: What is special about this product?
        A: Rejuvenative Moisturizer nourishes and hydrates the skin with antioxidants and hyaluronic acid.

    • TNS Illuminating Eye Cream®

        Q: What skin type is this product best for?
        A: TNS Illuminating Eye Cream is appropriate for all skin types.

        Q: When should I use this product in my daily skin care routine?
        A: Apply twice daily after cleansing, toning and applying treatment products and prior to applying your moisturizer.

        Q: How to apply?
        A: Dispense one to two pumps onto the back of your hand. Using your other hand, gently pat into the skin.

        Q: Where to apply?
        A: Apply to the skin underneath the eyes and around the outside corners of the eye area. Avoid the upper eyelid.

        Q: How long to use?
        A: TNS Illuminating Eye Cream should be a daily part of your skin care routine.

        Q: What is special about this product?
        A: TNS Illuminating Eye Cream not only includes TNS® to improve the appearance of fine lines, wrinkles, skin tone and texture, but it also contains peptides to help support the skin around the eyes. Additionally this product has unique ingredients to help improve the appearance of dark circles.

        Q: What would be the recommended regimen if using all three of the SkinMedica® eye products (TNS Eye Repair®, TNS Illuminating Eye Cream®, and Uplifting Eye Serum)?
        A: When using the eye products in conjunction with one another, we recommend in the morning that you first apply the Uplifting Eye Serum and then the TNS Illuminating Eye Cream. In the evening, we recommend using Uplifting Eye Serum followed by TNS Eye Repair.

        Q: What is the benefit of using all three SkinMedica products formulated for the eye area?
        A: In combination, the three eye products address all of the common issues with the delicate skin around the eye area. TNS Eye Repair is formulated to help reduce the appearance of fine lines and wrinkles while hydrating the skin around the eyes. TNS Illuminating Eye Cream is formulated to help reduce the appearance of fine lines, wrinkles and dark circles. Uplifting Eye Serum is formulated to soothe the skin around the eye area, helping to reduce puffiness.

        Q: Are the eye products safe to use on the eyelids?
        A: We do not test our products on the eyelids and recognize that product applied to this area may migrate in the eyes causing irritation. Therefore, we do not recommend you use any of our eye products on your eyelids.

        Q: What is TNS®?
        A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

        Q: What are growth factors?
        A: Growth factors are inherent in our bodies and play a role in maintaining skin.

    • TNS Recovery Complex®

        Q: What skin type is this product best for?
        A: TNS Recovery Complex® is appropriate for all skin types.

        Q: When should I use this product in my daily skin care routine?
        A: TNS Recovery Complex should be applied after cleansing and toning the skin and prior to applying any other products, including sunscreens.

        Q: When do I apply TNS Recovery Complex?
        A: TNS Recovery Complex should be the first product applied to your skin after cleansing and toning in the morning and in the evening. Unless you are using a topical prescription product, which should be used as directed by your physician.

        Q: How to apply?
        A: Prior to use, invert and tap the top of container several times into the palm of your hand. Apply a single pump twice daily onto the back of your hand and gently apply to skin.

        Q: Where to apply?
        A: Apply to your face (neck and chest if desired).

        Q: How long to use?
        A: You should use TNS Recovery Complex as long as you wish to improve the overall appearance of your skin. Our clinical studies show that optimal results occur after using the product for at least 90 days.

        Q: What is special about this product?
        A: TNS Recovery Complex has more growth factors that any other product on the market with a 93.6% concentration of TNS®.
        TNS® is the main ingredient in TNS Recovery Complex's potent skin treatment which is formulated from naturally occurring growth factors, antioxidants, soluble collagen, cytokines and matrix proteins.

        Clinical studies have shown:

        • Reduced appearance of fine lines and wrinkles
        • Enhanced skin texture and tone


        Q: What is TNS®?
        A: A physiologically balanced mixture of growth factors, cytokines, antioxidants and matrix proteins.

        Q: What are growth factors?
        A: Growth factors are messenger proteins that are inherent in our bodies and play a role in maintaining healthy skin.

        Q: Why does the TNS Recovery Complex have a bit of an unusual scent?
        A: TNS Recovery Complex has a 93.6% concentration of TNS which is a very high concentration of protein that has a distinct odor.

    • TNS Lip Plump System®

        Q: When should I use this product in my daily skin care routine?
        A: TNS Lip Plump System™ should be applied as needed to moisturize and help plump the lips throughout the day.

        Q: How to apply?
        A: At first use, prime the wand by twisting several times until product comes out of the applicator. For following applications, twist until the product fills the applicator.

        Q: Where to apply?
        A: Apply step 1, TNS Lip Renewal®, directly on the lips and around the lip contour. Apply step 2, Lip Plumper, only to the lip area.

        Q: How long to use?
        A: Use TNS Lip Plump System™ as long as needed to moisturize and help plump your lips.

        Q: What is special about this product?
        A: TNS Lip Renewal® contains TNS and peptides to help improve the appearance of the lip area and hyaluronic filling spheres to smooth the appearance of fine lines in the lip area.

        Q: What is TNS®?
        A: A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

        Q: What are growth factors?
        A: Growth factors are inherent in our bodies and play a role in maintaining healthy skin.

    • Ceratopic® Replenishing Cream

        Q: What skin type is this product best for?
        A: Ceratopic® Replenishing Cream is best used on dry, cracked skin.

        Q: When should I use this product in my daily skin care routine?
        A: Ceratopic Replenishing Cream can be used in the morning and evening.

        Q: How to apply?
        A: Apply liberally to any areas of dryness.

        Q: Where to apply?
        A: Apply to the affected area twice daily. Reapply after hand washing, bathing, or as needed throughout the day.

        Q: How long to use?
        A: Ceratopic can be used as long as needed to improve the overall condition of your skin.

        Q: What is special about this product?
        A: Ceratopic Replenishing Cream helps restore your skin's natural barrier function.

    • Vitalize Peel®

        Q: What skin type is this procedure best for?
        A: Vitalize Peel is best for skin types with mild to moderate skin imperfections as determined by your physician

        Q: What is special about this procedure?
        A: Vitalize Peel is our most popular chemical peel that delivers results you can see with minimal downtime.

    • Illuminize Peel®

        Q: What skin type is this procedure best for?
        A: Illuminize Peel is best for skin with mild imperfections as determined by your physician

        Q: What is special about this procedure?
        A: After just one Illuminize Peel you will notice more vibrant, radiant looking skin.

    • AHA/BHA Cream

        Q: What skin type is this product best for?
        A: AHA/BHA is appropriate for all skin types.

        Q: When should I use this product in my daily skin care routine?
        A: AHA/BHA Cream should be applied twice daily after cleansing, toning and applying treatment products. Note, because this product contains alpha-hydroxy acids (AHA), it may increase your skin's sensitivity to sunburn. Use a sunscreen and limit sun exposure while using this product and for a week following discontinuation.

        Q: How to apply?
        A: Apply a small amount to face and gently massage into skin.

        Q: Where to apply?
        A: Apply to your face, (neck and chest if desired).

        Q: How long to use?
        A: You can use AHA/BHA as long as needed to improve the overall condition of your skin.

        Q: What is special about this product?
        A: This product has a combination of both alpha-hydroxy and beta-hydroxy acids to help exfoliate the skin and reveal a more youthful appearance.

        Q: Why is there a Sunburn Alert for this product?
        A: Because this product contains alpha-hydroxy acid (AHA), it may increase your skin's sensitivity to sunburn. Use a sunscreen and limit sun exposure while using this product and for a week following discontinuation.

    • Facial Cleanser

        Q: What skin type is this product best for?
        A: Facial Cleanser is appropriate for all skin types.

        Q: How do I choose a cleanser that is appropriate for my skin type?
        A: The ultimate goal of skin cleansing is to thoroughly remove makeup, dirt, bacteria, pollution, excess oil and dead skin. An ideal cleanser does this without disrupting the skin's natural protective moisture barrier. SkinMedica® offers 3 different cleansers: Sensitive Skin Cleanser, Facial Cleanser and Purifying Foaming Wash, which address various skin conditions, including dryness, skin sensitivity, oiliness or acne-prone. SkinMedica cleansers are detergent free, and contain hydrating emollients, botanical extracts and soothing agents to cleanse the skin without dehydration.

        Q: When should I use this product in my daily skin care routine?
        A: Cleanser should be the first product used morning and evening.

        Q: How to apply?
        A: Moisten skin with lukewarm water. Lather cleanser in hands and then massage into skin. Rinse thoroughly with lukewarm water.

        Q: How should I wash my face to get the best results? Should I scrub?
        A: If you desire exfoliation we recommend you use SkinMedica's Skin Polisher.

        Q: Where to apply?
        A: Apply to your face (neck and chest if desired).

        Q: How long to use?
        A: A good cleanser should be used daily as part of your normal skin care routine.

        Q: What is special about this product?
        A: This foaming cleanser not only washes away oil, dirt and impurities, but it leaves your skin feeling smooth and hydrated.

        Q: Is this cleanser recommended for use after a procedure?
        A: The best cleanser to use immediately post-procedure is the SkinMedica Sensitive Skin Cleanser. We recommend you speak with your physician regarding post-procedure skin care.

    • Sensitive Skin Cleanser

        Q: What skin type is this product best for?
        A: Sensitive Skin Cleanser is appropriate for dry, sensitive and post-procedure skin types.

        Q: How do I choose a cleanser that is appropriate for my skin type?
        A: The ultimate goal of skin cleansing is to thoroughly remove makeup, dirt, bacteria, pollution, excess oil and dead skin. An ideal cleanser does this without disrupting the skin's natural protective moisture barrier. SkinMedica® offers 3 different cleansers: Sensitive Skin Cleanser, Facial Cleanser and Purifying Foaming Wash, which address various skin conditions, including dryness, skin sensitivity, oiliness or acne-prone. SkinMedica cleansers are detergent free, and contain hydrating emollients, botanical extracts and soothing agents to cleanse the skin without dehydration.

        Q: When should I use this product in my daily skin care routine?
        A: Sensitive Skin Cleanser should be the first product used morning and evening.

        Q: How to apply?
        A: Splash face with warm water. Gently massage cleanser over face. Rinse thoroughly with warm water.

        Q: Where to apply?
        A: Apply to your face, (neck and chest if desired).

        Q: How long to use?
        A: A good cleanser should be used daily as part of your normal skin care routine.

        Q: What is special about this product?
        A: The creamy, fragrance-free formulation washes away oil, dirt and impurities while leaving skin feeling soft and silky.

        Q: Is this cleanser recommended for use after a procedure?
        A: Yes, Sensitive Skin Cleanser is the ideal cleanser to use on the most sensitive and post-procedure skin.

    • Lytera® Skin Brightening System

        Q: What skin type is appropriate for using Lytera Skin Brightening System?
        A: Lytera Skin Brightening System is appropriate for skin types that have been pre-conditioned with retinol.

        Q: What other SkinMedica® products can I use to complement Lytera Skin Brightening System?
        A: For the maximum benefits, in addition to Lytera Skin Brightening System, we recommend using TNS Essential Serum® and SkinMedica moisturizer, appropriate for your skin type. However, for optimal results, please speak with your physician or skin care specialist.

        Q: What are common side effects?
        A: The most common side effects with the Lytera Brightening System include mild to moderate redness, peeling and irritation.

        Q: Can patients with sensitive skin use Lytera Skin Brightening System?
        A: Please speak with your physician or skin care professional for optimal guidance.

        Q: Can I use Lytera Skin Brightening System if I'm pregnant?
        A: You should not use Lytera Skin Brightening System if you are pregnant, lactating, or planning to become pregnant.

        Q: Can I use Lytera Skin Brightening System during the summer?
        A: Lytera Skin Brightening System can be use all year around. Regardless of the season, daily sun protection with SPF 20 or higher is essential during use of Lytera Skin Brightening System.

    • Limited Edition Gift Set
    • Lytera® Skin Brightening System With Retinol Complex 0.5

        Q: What skin type is appropriate for using Lytera Skin Brightening System?
        A: Lytera Skin Brightening System is appropriate for skin types that have been pre-conditioned with retinol.

        Q: What other SkinMedica® products can I use to complement Lytera Skin Brightening System?
        A: For the maximum benefits, in addition to Lytera Skin Brightening System, we recommend using TNS Essential Serum® and SkinMedica moisturizer, appropriate for your skin type. However, for optimal results, please speak with your physician or skin care specialist.

        Q: What are common side effects?
        A: The most common side effects with the Lytera Brightening System include mild to moderate redness, peeling and irritation.

        Q: Can patients with sensitive skin use Lytera Skin Brightening System?
        A: Please speak with your physician or skin care professional for optimal guidance.

        Q: Can I use Lytera Skin Brightening System if I'm pregnant?
        A: You should not use Lytera Skin Brightening System if you are pregnant, lactating, or planning to become pregnant.

        Q: Can I use Lytera Skin Brightening System during the summer?
        A: Lytera Skin Brightening System can be use all year around. Regardless of the season, daily sun protection with SPF 20 or higher is essential during use of Lytera Skin Brightening System.

    • Lytera® Skin Brightening System With Retinol Complex 1.0

        Q: What skin type is appropriate for using Lytera Skin Brightening System?
        A: Lytera Skin Brightening System is appropriate for skin types that have been pre-conditioned with retinol.

        Q: What other SkinMedica® products can I use to complement Lytera Skin Brightening System?
        A: For the maximum benefits, in addition to Lytera Skin Brightening System, we recommend using TNS Essential Serum® and SkinMedica moisturizer, appropriate for your skin type. However, for optimal results, please speak with your physician or skin care specialist.

        Q: What are common side effects?
        A: The most common side effects with the Lytera Brightening System include mild to moderate redness, peeling and irritation.

        Q: Can patients with sensitive skin use Lytera Skin Brightening System?
        A: Please speak with your physician or skin care professional for optimal guidance.

        Q: Can I use Lytera Skin Brightening System if I'm pregnant?
        A: You should not use Lytera Skin Brightening System if you are pregnant, lactating, or planning to become pregnant.

        Q: Can I use Lytera Skin Brightening System during the summer?
        A: Lytera Skin Brightening System can be use all year around. Regardless of the season, daily sun protection with SPF 20 or higher is essential during use of Lytera Skin Brightening System.

  • Ordering and Shipping
    • Q: I'm having trouble placing an order.
      A: In order to ensure you are having the best possible experience on our Web site, please ensure the system you are using meets the following technical requirements:

      • In order to ensure you are having the best possible experience on our Web site, please ensure the system you are using meets the following technical requirements: Browse or shop with an up-to-date web browser. The following browsers are required:
      • Internet Explorer 8 or newer
      • Mozilla Firefox 10 or newer
      • Safari 5 or newer
      • Google Chrome 21 or newer
      • Netscape 7 or newer Enabled Cookies – If you choose to disable cookies, you can still browse our website but you will be unable to buy products or use the shopping cart. Cookies are required in order to retain the information needed to process your order. We also use cookies to personalize the website and provide you with better service. For example, cookies are used to help us recognize you automatically and display information you provided to us in the Your Account area of our website.

    • Q: I'm having trouble designating a physician.
      A: SkinMedica® requires you to purchase through an authorized SkinMedica® physician or practice. This ensures you get the most benefits out of using our professional skin care line.

      If are having trouble finding your physician, here are some tips:

      • Contact your physician's office and double-check contact information such as zip code and the physician's last name or the practice's name.
      • Ensure you have the correct spelling. Try confirming the correct spelling of the physician or practice name and zip code using Google or a similar search engine.
      • If you need further assistance, contact our Skin Care Concierge Team at 855-754-6700, Monday-Friday, 8am - 6pm (CST) for assistance.

    • Q: How do I enable cookies?
      A: Instructions for enabling cookies vary across different browsers and versions. Please visit the "Help" area on your browser toolbar to find out how to enable cookies.

    • Q: What are your different shipping methods?
      A: We offer several different shipping methods for most SkinMedica® products:

      • UPS Ground - 1-5 business days depending on location + 1-2 business days to process the order.
      • UPS 2nd Day Air - 2 business days + 1-2 business days to process the order.
      • UPS Next Day Air - Delivery in 1 business day + 1-2 business days to process the order.
      • USPS Priority Shipping – 1-5 business days depending on location + 1-2 business days to process the order.
      To comply with federal transportation regulations, SkinMedica.com ships all items forming part of an order which includes a hazardous good via Ground UPS Delivery Service only. For shipping purposes only, the following SkinMedica® products are considered hazardous goods (for example, because they contain alcohol or other flammable or volatile substances):
      • SkinMedica® Purifying Toner
      • Acne Treatment System

    • Q: What is your shipping policy?
      A: The SkinMedica.com shipping policy is as follows: Most orders are processed within 1-2 business days (but SkinMedica® does not warrant or guarantee that orders will be accepted and/or purchased within this timeframe), provided the items are in stock and payment is verified. SkinMedica® does not process orders during weekends or holidays. SkinMedica® does not guarantee same day shipping. SkinMedica® does not offer shipping options to addresses outside of the fifty United States at this time. A note about gifts: SkinMedica.com offers complimentary customer appreciation gifts with the purchase of selected merchandise or through selected promotions. The gift item(s) will either be automatically shipped to you free of charge or, if shipping is payable for such gift, will be added to your shopping cart and listed on the order confirmation screen prior to your submission of your order and you may remove such gift from your order at your discretion. Gift offers are valid only while supplies last.

    • Q: How do I return my purchase?
      A: Please view our Return Policy for details on placing any returns.

    • Q: What if my package arrives damaged?
      A: We apologize if you have received any items that have been damaged during shipment. Please save the damaged box and contact SkinMedica® Customer Service at 855-754-6700 immediately upon receiving your damaged package.